Shipping policy

Shipping & Returns Policy

Shipping Policy

Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on the destination and shipping method selected. Estimated delivery time ranges from 3–10 business days for standard shipping.

International Shipping:
We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to become active.

Delivery Issues:
We are not responsible for delays caused by the shipping carrier, customs, weather conditions, or other circumstances beyond our control. Once the package is handed over to the carrier, the risk of loss or damage passes to you.

Returns & Exchanges Policy

Return Eligibility:
You may return items within 14 days of delivery for a refund or exchange, provided the items are unused, unworn, and in their original condition and packaging.

Non-Returnable Items:

  • Final sale items

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

How to Initiate a Return:
To start a return, please contact us at [your return email address] with your order number and reason for the return. We will provide you with return instructions.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds:
Once your return is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges:
If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please contact us as soon as possible to arrange a replacement.